I find myself this morning sitting in the waiting room at a car dealer. Just the thought of visiting a car dealer brings a high level of dread. Images of sales guys standing in the parking lot smoking the boredom away, dirty service areas, dirty bathrooms and worn out service guys who are under orders to get sales up in the service department. I would normally ask my wife to take it in, but this is going to be a Baker Motors experience.
Having run companies, large marketing divisions and now Prestige Real Estate Group, I am always amazed when I experience a consumer business that truly has a passionate culture of putting the customer first. It is not easy. It takes leadership from the top with a serious commitment to serving the public. I want to take
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